Frequently Asked Question

If you have any questions and can't find them below, please feel free to contact us and we will answer them if possible.

What type of payment do you accept?

We accept cash payments, electronic transfers or payment via Payfast.  If using Payfast you can pay with either a credit or debit card. 

Can we come to your shop?

We are an internet based business and as such, do not have a showroom open to the public. 

How much is postage?

We are selling downloadable products, so you are not charged for postage or delivery.

When will I be able to download my product?

As soon as payment reflects on our bank statement, we will set your order status to Completed or Shipped and you will be able to download the products.  When you pay using Payfast, your download will become available as soon as payment is completed.

Do you give discount for bulk orders?

Can I save my shopping cart and continue shopping tomorrow?

If you are logged into our website you can save your cart and continue shopping tomorrow. 

We require payment within 48 hours of you placing your order.

Should I send you proof of payment after I've made payment?

We would appreciate it very much.  You can email (admin@purplepalace.co.za) proof of payment to us.

Can I get a refund if I don't like the products I've bought?

Unfortunately seeing as you may have copied the products and used it already, we can't give refunds.